PAYMENT & RETURNS & SHIPPING
こちらはDUBON OFFICIALサイトです。国際基準にて設計されておりますため、登録やお支払い方法等、お買い求めしにくい場合は日本向けサイト「BLUER ONLINE」がございますので、そちらにてお買い求めください。銀行振込やクレジット決済など選択できます。
■BLUER ONLINE http://bluer.shop-pro.jp/
Payment can be made via PayPal. Even if you don't have a Paypal account, you can pay on Paypal with your credit card. You don't need the registration on Paypal. All major credit cards can be processed through PayPal. All transactions are settled on a YEN ￥ basis.
Duties and Taxes
Customs duties vary depending on your country. If you have to pay a custom duty, you will be required to pay the duty when you receive the parcel.
Taxes other than customs duty, for example, VAT (Value-Added Tax), can be possibly imposed when you receive the parcel. It depends on each country’s regulation, order contents, order amount, or each circumstance.
We don’t charge you any duties and taxes with your order payment. And we are unable to bear any responsibility for any taxation issue. For more details about what taxes may be required in your country, please contact the tax or customs authority in your country.
*Australian customers : We charge you GST as for shipping to Australia.
We do not accept any cancellation, returns or exchanges unless the item you purchased is defective.
If you receive a defective item, please contact us immediately (WITHIN 7 DAYS of its delivery to you) including the details and picture to proof the defective item. If the return is accepted, we will send the address to send back via email.
Please be aware that the customer is responsible for paying customs fees and for providing any documents required by customs in your country. If the customer refuses to pay imposed customs duty taxes, the package will be sent back to us. Under this circumstance, no refund will be issued to the customer.
All merchandise will be shipped from Japan.
The merchandise except for Jewelry items will be shipped within 7days except for Saturday, Sunday and Japanese Holidays.
Jewelry items will be shipped within 2-3 weeks.
If jewelry items and other items are purchased at the same time, all will be shipped together in one package within 2-3 weeks.
All merchandise wrapped very carefully and securely will be shipped through EMS. Under the ordinary condition, international shipping will take approximately from 2 to 8 business days to arrive.
The shipping cost is not included in the product price. It varies depending on region and weight, and is displayed on your shopping cart.
Lao People's Democratic Republic
Papua New Guinea
United Arab Emirates