PAYMENT & RETURNS & SHIPPING

日本の皆様へ

こちらはDUBON-デュボン公式サイトです。
商品はすべて日本のDUBONカスタマーサポート配送センターより通常7営業日にて配送、予約商品は記載に準じてご配送いたします。(年末年始・特別日を除く)送料は全国一律500円(税込)5000円以上のお買い物で無料となります。

なお海外対応をふくめ決済方法はPayPal経由のクレジットカード決済となります。お支払い方法等、お買い求めしにくい場合は、メーカー運営会社の日本向け直営セレクトショップ「BLUER ONLINE」がございますので、そちらにてお買い求めください。銀行振込や各種クレジット決済分割払い、およびキャッシュレス還元(2020年6月まで)などが選択できます。

■BLUER ONLINE http://www.bluer.tokyo/

Payment

Payment can be made via PayPal. Even if you don't have a Paypal account, you can pay on Paypal with your credit card. You don't need the registration on Paypal. All major credit cards can be processed through PayPal. All transactions are settled on a YEN ¥ basis. 

International shipping

Place your order online as usual and enter the overseas shipping address. Once your order is received, we will calculate the applicable shipping charges for the order. An email will be sent to you outlining the charges including shipping and processing. The email will ask you to verify your billing and shipping address and give us approval to go ahead and ship the order. If you approve, your order will be processed and delivery should occur within approximately 14 days. Duties, taxes and brokerage fees are the responsibility of the purchaser. They will be collected at time of delivery. If you have any questions, please feel free to e-mail.

Shipping Area

Argentina
Australia
Austria
Bangladesh
Belarus
Belgium
Brazil
Bulgaria
Cambodia
Canada
Chile
China
Colombia
Croatia
Czech Republic
Denmark
Ecuador
Estonia
Fiji
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Lao People's Democratic Republic
Latvia
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Malaysia
Malta
Mauritius
Monaco
Mongolia
Morocco
Netherlands
New Caledonia
New Zealand
Norway
Papua New Guinea
Paraguay
Peru
Poland
Portugal
Romania
Saudi Arabia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Turkey
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Venezuela
Vietnam

 

Duties and Taxes

Customs duties vary depending on your country. If you have to pay a custom duty, you will be required to pay the duty when you receive the parcel.

Taxes other than customs duty, for example, VAT (Value-Added Tax), can be possibly imposed when you receive the parcel. It depends on each country’s regulation, order contents, order amount, or each circumstance.

We don’t charge you any duties and taxes with your order payment. And we are unable to bear any responsibility for any taxation issue. For more details about what taxes may be required in your country, please contact the tax or customs authority in your country.

*Australian customers : We charge you GST as for shipping to Australia. 


Return Policy

We do not accept any cancellation, returns or exchanges unless the item you purchased is defective.

If you receive a defective item, please contact us immediately (WITHIN 7 DAYS of its delivery to you) including the details and picture to proof the defective item. If the return is accepted, we will send the address to send back via email.

Please be aware that the customer is responsible for paying customs fees and for providing any documents required by customs in your country. If the customer refuses to pay imposed customs duty taxes, the package will be sent back to us. Under this circumstance, no refund will be issued to the customer.

dubon_shop@bluer.co.jp


Shipping Method

All merchandise will be shipped from Japan.

The merchandise except for Jewelry items will be shipped within 7days except for Saturday, Sunday and Japanese Holidays.
Jewelry items  will be shipped within 2-3 weeks.
If jewelry items and other items are purchased at the same time, all will be shipped together in one package within 2-3 weeks.

All merchandise wrapped very carefully and securely will be shipped through EMS. Under the ordinary condition, international shipping will take approximately from 2 to 8 business days to arrive.